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ProTech Data will ensure proper firewall setup to make it much harder for hackers to get to your computers and servers. Update your software programs and operating systems regularly to protect against known security vulnerabilities and update your software programs and operating systems regularly to protect against known security vulnerabilities.

Fully Managed Backup and Business Continuity Service

Business continuity is mandatory. Your business operations depend upon continuous access to business critical data and systems. Without a recovery plan you risk lost revenue and customers and possible your business in the face of disaster.

Plan for disaster

• Have a disaster avoidance strategy in place
• Create disaster plans and an entire business continuity strategy
• Ensure you can RECOVER when a disaster strikes
• Create a data backup strategy with off-site locations and automatic backups
• Prepare business continuity procedures including secondary locations and backup phone systems

Getting the Most Out of Your IT Service Provider

Before contacting the service provider, find the right business for your IT support.

Here are 5 tips that will help you get the most out of your IT provider.

1. Establish a good relationship with your provider
   
2. Treat your IT provider like a part of your team and not just a vender
3. Be clear about your needs and expectations
   
4. Find someone experienced in your industry and systems
   
5. Find a partner that is proficient in remote support
   

#1 Mistake Businesses Make When Choosing a IT Service Provider

Small businesses are naturally resource constrained, so they always have to make decisions with budgets in mind. However, when choosing an IT service provider, they often make the decision of which service provider to work with based on price, when they should make it based on Total Cost of Ownership.

Most IT service providers don’t have the resources to provide services that adequately address these issues on behalf of their small business clients so they try to compensate by marketing their services based on price.

While the small business may save some money in the short term, they ultimately pay a high price in employee frustration, lost productivity, and technology purchases that aren’t the best fit for their business.

Tips on How to Get Fast IT Support

ProTech Data is your comprehensive IT support solution for everyday business functionality. Whether you’re starting a new company and need to decide on what technology to incorporate, or need to expand your existing department, we have the support solutions you’re looking for. We feel that quality service and as lasting client relationship are the most important components of our business, and it shows in our results.

Support Steps:

1. Write an informative subject line in email or trouble ticket
2. Provide detail description of the problem in the body of the message
3. Give steps or actions when problem occurred
4. Include Operating System and application causing issues
5. Relay any error messages
6. Provide importance level for issue completion
7. Attach any relevant files
   
   Cloud Computing for Small Business?
   

We can set you up with the best in cloud service package options and data protection services. Cloud computing is cost-effective, flexible, seamless, and efficient, making it possible for clients to access virtual resources on-demand.

Some of the benefits of cloud computing include:

• Scalable technology will grow with your business
• Predictable and fixed-cost service
• Low start-up costs
• Little to No Setup or Maintenance
• Cutting-Edge Technology

5 Ways MSP’s Can Help You

Outsourcing your managed IT services can also help you to increase productivity and profitability, allowing you to focus on the day to day task of growing your business. ProTech Data Managed IT Services provides computer networking support, IT consulting, tech support and all of the services you need to effectively optimize and protect your network.

5 Ways MSP’s Can Help You

1. Unlimited On Demand Support
2. Save you More Time, Money & Space
3. Simplified IT Expenses & Billing
4. MSPs provide Knowledge & Experience
5. Proactive Management

The Benefits of VoIP for Business

VoIP (Voice over Internet Protocol) is an IP telephony term for a set of facilities used to manage the delivery of voice information over the Internet. VoIP involves sending voice information in digital form rather than by using the traditional circuit-committed protocols of the public switched telephone network (PSTN). One advantage of VoIP is that the telephone calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access.

Phone Features:

• Unlimited Nationwide Local & Long Distance Calling
• Fixed Monthly Costs
• Voicemail
• Web Access to Voicemail
• Enhanced CDR Reporting
• Echo Cancellation
• Time-Based Routing
• Voicemail-to-Email
• Custom Auto-Attendant (IVR) Menu System
• Customizable Ring Groups
• Customizable Call Queues
• Branch Office Support
• TrackMe Follow Me
• Conference Rooms / Bridges
• Music On Hold

Use strong passwords on servers and the network. In addition, instruct employees never to share passwords and to use strong password and enforce password complexity policies.

1. Mix letters & numbers & symbols, use uppercase & Lowercase and no less then 6 characters
2. Don’t use the same password for all your accounts
3. Don’t use names, words or numbers that have a personal connection to you
4. Never share your password with anyone
   
   Data Protection and Encryption
   

Secure your laptops with data encryption, so that the information on the hard drive can only be accessed with the correct password. This provides two levels of protection: it secures the data on your laptop and it prevents a hacker from gaining access to your network from a stolen laptop. 

You must use data encryption to provide data confidentiality for the data that is sent between the VPN client and the VPN server across a shared or public networks and ever using WiFi.

Please contact us or call (630) 430-8090 to speak to a representative about your business technology needs.